Kelly Higson - Executive Director, Global Head of Culture, DEI and Business Transformation
Kelly Higson - Executive Director, Global Head of Culture, DEI and Business Transformation
Kelly Higson - Executive Director, Global Head of Culture, DEI and Business Transformation
With over 27 years' experience designing and executing transformative DEI, wellbeing, and belonging strategies, our founder's knowledge across all aspects of culture work is as broad as it is deep.
A sought-after thought leader, she has a proven track record of translating strategic ambitions into tangible deliverables — focused on impact, performance, and engagement — for NASDAQ and FTSE100/250 companies, start-ups, and grassroots organisations alike, including Peloton, BT, Refinitiv, the NHS, Capita, and Nationwide Building Society.
As a member of the LGBTQIA+ community, she goes beyond the work itself — advocating and activating for a fairer, more inclusive, and more accepting society through her volunteering, allyship, and Inclusion Included's Skillanthropy programme.
Kelly is an advisor to Akrivia's Global Minds research, a trustee for Diversity Role Models and a qualified Mental Health First Aider.
She was awarded the Queen's Award for Voluntary Service in recognition of her exceptional contribution to the community.
Rachael Nicholson - Creative and Communication
Kelly Higson - Executive Director, Global Head of Culture, DEI and Business Transformation
Kelly Higson - Executive Director, Global Head of Culture, DEI and Business Transformation
Rachael is an experienced and authentic leader with a demonstrated history of high-impact work across the public, charity, and voluntary sectors.
A qualified probation officer, she has held senior leadership roles at Hourglass, the charity dedicated to preventing the abuse of older people, and has worked with Stonewall Cymru and Fighting with Pride, the Armed Forces LGBTQ+ charity.
Her expertise spans organisational management, partnership development, training design and delivery, community engagement, and communications.
Rachael creates psychologically safe spaces and embeds listening and learning strategies that enable individuals and organisations to grow — bringing both rigour and warmth to every partnership she works within.
Deeply passionate about mental health and wellbeing, Rachael is a lived experience speaker and a trustee for Age Connects Morgannwg.
She holds a BA in French Studies and a second BA Diploma in Probation Studies and Community Justice.
Charlene Burns - Engagement, Social Purpose and Community
Kelly Higson - Executive Director, Global Head of Culture, DEI and Business Transformation
Dawn Louise - Events Manager and Office Executive Assistant
Charlene brings over two decades of experience leading large teams through change and transformation across the Youth, Community, and Education sectors.
A qualified wellbeing practitioner, she uses creative mediums to support holistic health and wellbeing, delivering evidence-based programmes including Connect 5, Live Your Life to the Full, Triple P Parenting, and the Freedom Programme.
Charlene has significant expertise in strategic and tactical interventions around domestic violence and crisis support, delivering meaningful, sustainable change through early intervention work.
She holds a BA in Youth, Community and Education and is PTLLS EdExcel qualified in Training and Assessment.
In 2022, her exceptional contribution was recognised with a Queen's Honours British Empire Medal for services to social inclusion and to the community.
Dawn Louise - Events Manager and Office Executive Assistant
Dawn Louise - Events Manager and Office Executive Assistant
Dawn Louise - Events Manager and Office Executive Assistant
Dawn is an accomplished Events Manager and Executive Assistant with 15 years of experience across the private and not-for-profit sectors.
Trusted to deliver, she brings a keen eye for detail and creative thinking to ensure our office, events, and team operate seamlessly.
More recently, Dawn has expanded her role to support the delivery of our training and intervention work, contribute to our business development activity.
As as a lived experience ambassador she brings authenticity and insight to our wellbeing and mental health programmes.
Emily Ryan - HR Manager and APAC Relationships Lead
Dawn Louise - Events Manager and Office Executive Assistant
Emily Ryan - HR Manager and APAC Relationships Lead
Emily is an inclusive practice leader — solution-focused, creative, and entrepreneurial, with a keen eye for business efficiency and a strong instinct for what makes organisations work better.
She brings a wealth of experience in fostering positive employee relations, implementing effective performance management strategies, and cultivating collaborative working environments that enhance engagement and productivity.
With a focus on lean practices and operational efficiency, Emily helps organisations cut through complexity and find smarter, more sustainable ways of working.
An Associate Member of CIPD and AHRI, she supports both our internal team and our clients across the APAC region.